Free Candy For Everyone

Maybe, if this weren’t my problem, this would be kind of funny. I had yet another alleged appointment with Comcast today, and yet again they didn’t show up. I’m starting to think they’re trying to screw with me on purpose.

I called weeks and weeks ago and the first appointment I could get that wasn’t during work hours was for today. I kept calling to try to get a closer appointment time because I was without internet most of the time, and that was just ridiculous. After last week’s fiasco, I spoke to a supervisor who refunded my money for this month’s cable and claimed to fill out some sort of rush ticket so they’d know they had to get to me soon. Well. Apparently what she really did was move my existing, long waited for appointment from 6-8 pm today to 2-4 pm. Haha, isn’t that funny?

After another long and painful phone call during which the agent I spoke to claimed to know nothing about anything, I now have an appointment for Saturday. And I’m currently on hold with the phone company to look into DSL. Because this is just not acceptable.

My cable modem light is blinking again. That means I have no internet connection. I’m composing this post on my laptop, connected to a kindly neighbor with an unsecure wireless network. For the last couple weeks, I’ve hardly had any internet at all. I come home and the cable modem is blinking. I watch tv and it sits there, laughing at my lack of connectivity. Ok. Maybe modems can’t laugh. But I bet it would if it could.

Whenever the lights firm up and my connection comes live, I’ve learned to drop whatever I’m doing, pause my TiVo, pick up my dinner, drop my book, whatever - just run over to the computer and use it while I can.

I mentioned earlier that I had a service appointment for next week. Which I made over a week ago. So I’ve been calling Comcast to try to get an earlier service appointment. They put in a note so they’d call me if an earlier appointment opened up. They called me last week, I called back and after a long confusing conversation, the guy told me he’d scheduled me for an appointment today between 6 and 8 pm.

I was glad to finally have an appointment, though I’m not convinced the service guy will be able to do anything, because I’m certain the problem lies outside my walls. But anyway. I left work a little early to get home by 6. I turned down an offer to go out and schmooze with some co-workers so I could be home. So I got here and sat and waited. 7:30 rolled around and I decided to call and check on where my guy was.

To my shock, they had no record of me having an appointment today. I went a little bit off the deep end here, and proceeded to rant at the customer service agent about how Comcast has the worst customer service and no respect for its customers and how it’s completely unacceptable that they treat us this way and I’ve had no internet and blah blah. She was not very helpful so I asked to speak to her supervisor. I ranted some more and was given a credit for this month’s internet cost. But that’s really all I got. That, and an increase in my blood pressure. It’s just so frustrating!

At least I still have my service appointment for next week. But I’m seriously considering ordering DSL and going with whoever gets it working first. Yargh.